This Privacy Policy describes how TheFandomGear (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details below:

68 Circular Road, #02-01, 049422, Singapore

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”. See below for what we collect and why.

Device information

  • Purpose: to load the Site accurately for you, and to analyze Site usage so we can optimize it.
  • Source: collected automatically when you access our Site using cookies, log files, and similar technologies.
  • Personal Information collected: web browser version, IP address, time zone, cookie information, which pages or products you view, search terms, and how you interact with the Site.

Order information

  • Purpose: to provide our products and services, process your payment, arrange shipping, send you invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and (where you’ve agreed) send you information or offers about our products.
  • Source: collected from you.
  • Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.

Customer support information

  • Purpose: to provide customer support.
  • Source: collected from you.
  • Personal Information collected: any information you choose to share with us when you contact our support team.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at [email protected] to request deletion.

Sharing Personal Information

We share your Personal Information with service providers who help us provide our services and fulfill our contracts with you. For example:

  • We use WordPress and WooCommerce to power our online store.
  • We share order information with our payment processors and shipping/fulfillment partners so we can process payments and deliver your order.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilling your order, and keeping you up to date on new products, services, and offers.

Lawful basis (EEA residents)

If you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases: your consent; the performance of the contract between you and the Site; compliance with our legal obligations; and our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase it. For more information on your right of erasure, please see the “Your rights” section below.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that it be corrected, updated, or erased. To exercise these rights, please contact us at [email protected].

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (the “Right to Know”), to port it to a new service, and to ask that it be corrected, updated, or erased. To exercise these rights, please contact us at [email protected]. We do not sell your Personal Information.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as items in your cart and region selection), so you don’t have to re-enter this information each time you return.

Our store, built on WordPress and WooCommerce, uses cookies that are necessary for the store to function — for example, to remember the items in your shopping cart, keep you logged in during your session, and complete the checkout process. We may also use cookies to understand how visitors use the Site so we can improve it.

The length of time a cookie remains on your device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing; persistent cookies last until they expire or are deleted.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, usually found in your browser’s “Tools” or “Preferences” menu. Please keep in mind that removing or blocking cookies can negatively impact your experience, and parts of our website may no longer be fully accessible.

Do Not Track

Because there is no consistent industry standard for how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

If you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details under “Contact” above. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority