Shipping policy
We work with different artists and manufacturers worldwide. This is the reason for the different delivery times across our products. Keep in mind that this is also how we’re able to offer such great pricing.
Shipping carriers: USPS, DHL, EMS, YunExpress, Local Post…
How much does shipping cost?
Shipping costs vary depending on the destination and the number of items you purchase. You can see your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total.
Standard Shipping:
- $4.99 — free for orders from $95 (United States)
- $4.99 — free for orders from $95 (Rest of the world)
Express Shipping:
- $15.99 (only available in the United States)
How long will it take to receive an order?
DELIVERY TIME = PRODUCE TIME + SHIPPING TIME
On average, merchandise is produced and shipped from our facility 3-7 business days after purchase. Here is the shipping time:
- Standard Shipping (10-20 business days after order shipped)
- Express Shipping (5-7 business days after order shipped)
- Free Shipping (10-20 business days after order shipped)
Will VAT taxes be charged?
We do not collect any tax for international shipping. All taxes and duty fees are the responsibility of the receiver.
VAT charges may vary by country. We recommend contacting your local customs office for more information.
Important
Please make sure you provide the correct address at checkout, because:
- If there is incorrect or missing information that we can detect on our end, we may need to contact you to update the delivery information, which can delay your order.
- We are not responsible if your order is delivered to the wrong address or returned to sender because of an incorrect address (returned items are donated once they come back to our warehouse).
If you contact the final-mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for choosing TheFandomGear. If you have any questions, please don’t hesitate to contact us at [email protected].
